The clauses of this RETURN POLICY shall be read together with “privacy policy” and “Terms and conditions” of this website and shall be considered as part and parcel of them.
Certain products and services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy. Our policy lasts for 3 Days from the date of purchase. If 3 Days have gone by since your purchase, you shall not be offered refund or an exchange.
Also we have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor’s display of any color will be accurate. We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at any time without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.
In order to be eligible for a return/exchange, the product must be unused and should be in the same condition that you received it. It must also be in the original packaging.
An exchange/refund is applicable only for the following reasons specified:
– Products arrives broken or damaged
– Product does not match with the key features in online description
– Product is sent in the wrong style or quantity
- To complete your return, we require a receipt or proof of purchase.
- Change of mind is not allowed in any circumstances.
After your return is received and inspected, we will notify you. You will also be notified of the approval or rejection of your refund. If you are approved, then your refund will be processed, and your credit card will automatically be credited or you will be refunded in the original method of payment, generally within 5-7 working days.
To return your product, you should mail your product to No:288/1 Attidiya Main Road, Attidiya. You will be responsible to pay for the delivery costs while returning your product. Delivery charge is non-refundable. If you receive a refund, the cost of return of delivery will be deducted from your refund. Depending on your location, the time exchanged product to reach you, may vary.
(a) Exempted Products
The goods outlined below can’t be returned or exchanged after purchased in compliance with the customer’s statutory rights.
- Personalized or customized goods manufactured following a customer’s specifications and preferences.
- Perishable goods that expire or deteriorate quickly
- Beds and beddings
- Perfumes
- Toiletries
- Cosmetics
- Lingerie
- Accessories
- Food and drinks (if any)
- Swimwear
- Books and magazines (if any)
- Periodicals (if any)
- Discounted items cannot be exchanged again.
(b) Delayed Payments
If you haven’t received a refund yet, kindly check your bank account, then contact your credit card issuer or bank; it may take some time for your refund to be officially reflected due to the processing time. If still not refunded, please contact us at 0766625233 or ovancogarments@gmail.com
(c) Sale items
Only original priced items may be refunded, unfortunately sale items cannot be refunded.